PRIVACY POLICY

Last Updated: 3/10/2025

1. Introduction

Welcome to Craftify ("we", "us", "our"). We are committed to protecting your privacy and processing your Personal Information in a lawful, fair, and transparent manner in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.craftify.co.za (the "Site"), create an account, or purchase products from us.

2. The Responsible Party

The Responsible Party for the processing of your Personal Information is:

2.1. Company Name: Craftify

2.2. Physical Address: 98 Gemsbok Street, Lenasia, Gauteng

2.3. Information Officer: Ebrahim Siboo

2.4. Email: admin@craftify.co.za

3. Personal Information We Collect

We collect Personal Information necessary to provide you with our e-commerce services. This includes:

3.1. Account & Contact Information: Full Name, Email Address, Phone Number, Password.

3.2. Order & Billing Information: Delivery Address, Billing Address, Order History.

3.3. Payment Information: We do not store your full credit card details. This information is provided directly to our trusted third-party payment gateways (e.g., PayFast, Yoco, Peach Payments) who are POPIA compliant.

3.4. Technical Information: IP address, browser type, device information, and browsing behaviour on our Site.

3.5. Communications: Records of your interactions with our customer support team.

4. How We Use Your Information (Purpose of Processing)

Your Personal Information is used for the following specific purposes:

4.1. To Fulfill Our Contract with You: To create and manage your online account; to process your orders, from payment confirmation to dispatch; to arrange for the delivery of your purchased products; and to manage returns, exchanges, and refunds.

4.2. For Our Legitimate Business Interests: To send you important updates about your order (e.g., confirmation, shipping notifications); to respond to your enquiries and provide customer support; to improve our website, product offerings, and user experience; and for fraud detection and prevention.

4.3. With Your Explicit Consent: To send you marketing communications, newsletters, and special offers. You can unsubscribe from these at any time using the "unsubscribe" link provided in every email.

5. Sharing and Disclosure of Your Information

We will only share your information with trusted third parties ("Operators") who are essential to our service delivery:

5.1. Courier & Logistics Partners: We share your name, delivery address, and phone number with our courier partners Fastway and Pargo to deliver your orders.

5.2. Payment Gateways: To process payments for your orders.

5.3. IT Service Providers: Who host our website and manage our IT infrastructure.

5.4. Legal & Regulatory Bodies: If required to do so by law, court order, or to protect our rights.

All our Operators are contractually bound to safeguard your information and use it only for the purpose for which it was provided.

6. International Transfer of Information

If we transfer your Personal Information outside of South Africa, we will ensure that the recipient country has adequate data protection laws or that we have binding agreements in place to ensure your information is protected to the standard required by POPIA.

7. Security of Your Information

We use appropriate administrative, technical, and physical security measures to help protect your Personal Information from unauthorised access, use, or disclosure. In the event of a data breach, we will notify you and the Information Regulator as required by law.

8. Retention of Your Information

We will retain your Personal Information only for as long as is necessary for the purposes set out in this policy, or as required by applicable laws (e.g., for tax and accounting purposes).

9. Your Rights as a Data Subject

Under POPIA, you have the right to:

9.1. Request access to your Personal Information.

9.2. Request correction of inaccurate information.

9.3. Request deletion of your Personal Information.

9.4. Object to the processing of your Personal Information.

9.5. Withdraw consent at any time.

9.6. Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact our Information Officer.

10. The Information Regulator (South Africa)

Should you believe that we have processed your Personal Information unlawfully, you have the right to lodge a complaint with the Information Regulator:

10.1. Website: https://www.inforegulator.org.za/

10.2. Email: complaints.IR@justice.gov.za

COOKIE POLICY

Last Updated: 3/10/2025

1. What Are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences over a period of time.

2. How We Use Cookies

Our e-commerce website uses cookies to provide you with the best possible shopping experience. Specifically, we use them to:

  • Ensure the Website Functions: Essential for core e-commerce functionality. For example, cookies are used to keep items in your shopping cart as you browse the site and to keep you logged in to your account.
  • Analyse Website Traffic: We use cookies from services like Google Analytics to understand how customers find and use our site, which helps us improve our layout and product offerings.
  • Personalise Your Experience: To remember your preferences (like currency or recently viewed items) and to provide personalised product recommendations.
  • Marketing: To deliver relevant advertisements to you on other websites (retargeting) after you've visited our store.

3. Types of Cookies We Use

  • Strictly Necessary Cookies: You cannot browse the site or make a purchase without these. They manage your shopping cart and checkout process.
  • Analytical/Performance Cookies: Help us improve the website by collecting anonymous data.
  • Functionality Cookies: Remember choices you make to improve your experience.
  • Targeting Cookies: Used by us and our advertising partners to show you relevant ads.

4. Your Choices

When you first visit our Website, a cookie banner will appear, asking for your consent to place non-essential cookies on your device. You can manage your preferences at any time. You can also control and/or delete cookies via your browser settings. Please note that disabling strictly necessary cookies will prevent you from being able to make a purchase on our website.

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